New taxi firm aims to make access easier for its disabled passengers

Kim Tserkezie tries out the new taxi service with marketing manager Christopher Davidge.
Kim Tserkezie tries out the new taxi service with marketing manager Christopher Davidge.
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A new taxi firm has launched to help disabled passengers access the right vehicles.

Access Cars is hoping to make booking a wheelchair vehicle a ‘one call’ straightforward process after previous services users called the sector ‘fragmented’.

We want our customers to feel safe and comfortable whilst travelling with us

Christopher Davidge, marketing manager,

Paul Irwin, owner of EastCoast Taxis, has launched the firm to make it easier and more convenient for wheelchair users to book a taxi with a ‘one stop shop’.

Christopher Davidge, marketing manager, said: “Our vehicles are all set up to help people with various accessibility needs.

“Standard with our cars are ramps and large sliding doors in addition our drivers have all been trained in customer service skills, safe loading and unloading techniques.

“We want our customers to feel safe and comfortable whilst travelling with us.”

The company has gone the extra mile to find out what their customers want via consultation with wheelchair users whilst developing their service policies.

Access Cars are launching a dedicated email address where feedback and suggestions can be posted from customers in order to streamline the service as they develop.

One person who has been consulted is actress and wheelchair user Kim Tserkezie.

She said: “Accessible transport is vital to the independence of disabled people. We have increasingly active lives and many of us rely on taxi services.

“As someone who has been badly injured in the past in a taxi incident, I consider safety paramount.

“It’s important that taxi providers listen to the personal needs of the customer.

“I welcome Access Cars’ commitment to consult fully with disabled customers in order to provide a service accessible to all.”

For more call (0191) 290 1000 or visit www.access-cars.com