Nexus have announced plans to close three of it’s Travelshops, including the store at Four Lane Ends.
Shop sales have fallen away since Nexus made a full range of Metro and Network One season products, including Gold Card, available from new ticket machines installed at all 60 Metro stations since 2011.
Nexus has also started selling tickets through more than 200 local shops in the Payzone network in Tyne and Wear, and will be introducing new online sales channels this summer.
It plans to close the Travelshops at Four Lane Ends Interchange, Heworth Interchange and Monument Metro station in October this year.
Bernard Garner, Director General of Nexus, said: “We have given customers new and more flexible ways to buy travel and that has led to a sharp fall in sales at Travelshops.
“We have held extensive discussions with our staff about this changing market, and we now have a plan that looks to the future by closing three of the nine shops, while retaining alternatives in town and city centres spread across Tyne and Wear.
“Two thirds of four-weekly Metrosaver tickets and 97% of weekly Metrosavers are now bought at ticket machines, while Payzone shops and new online channels give people more choice to suit busy lifestyles and a range of needs.”
Nexus, which owns and manages Metro, also acts as an agent for the sale of Network One tickets providing travel on all buses or a combination of bus and Metro, on behalf of the ticket company NTL.
The full range of local Metro and NTL tickets will continue to be sold at all remaining Travelshops.
Nexus is consulting with passenger and access groups over the next month to ensure service users do not face inconvenience as a result. Staff who work at the shops to close will be found alternative roles within the organisation wherever possible.
The three shops planned to close are at Metro stations or interchanges where ticket machines sell all the common products people have traditionally bought over the counter.
In Newcastle city centre alternative and more modern and accessible shops are available at Central and Haymarket Metro stations, once Monument closes.
Other Travelshops can be found at Gateshead Interchange, North Shields Metro, South Shields town centre (Fowler Street) and Sunderland’s Park Lane Interchange.