Familiar face takes on new role at Nexus

Huw Lewis, Customer Services Director at Nexus.
Huw Lewis, Customer Services Director at Nexus.

A new Customer Services Director has been appointed by Nexus.

Huw Lewis took up his new role at the public body which owns and manages the Tyne and Wear Metro on April 1.

Huw, 45, of Mickley in Northumberland, will be responsible for providing strategic vision and clear direction for the delivery of customer services, ensuring excellence across the services that Nexus delivers, including the Tyne and Wear Metro.

He said: “I am immensely proud to be one of a team working to provide excellence in local public transport, including Metro and the Shields Ferry, which I have used since I was a student.”

Huw, a former journalist and media executive in the North East and internationally, has been with Nexus since 2005 in communications and customer-focused roles, most recently as a Corporate Manager for Customer Services and Communications.

He is a passionate advocate of public transport.

At Nexus he has played a part in the roll-out of smart ticketing, the fight against metal theft on railways, and campaigns to win investment to modernise Metro and manage the impact of works on passengers and residents.

Huw will take up his role at the end of the Metro’s operating concession, when the operation of the system passes back over to Nexus.

Managing Director of Nexus, Tobyn Hughes, said: “This is an important time for Nexus as we prepare to take Metro into the future.

“Customer service excellence is at the heart of everything that we do and Huw’s new role is to lead improvements for passengers in all of the services that we deliver in Tyne and Wear.”