A FAMILY nominated doctors and nurses for a top award as a thank you for the way they cared for their elderly mother before she passed away earlier this year.
Norah McEntee had been in and out of North Tyneside General Hospital suffering water infections and was admitted again in June.
The 88-year-old from Wallsend was cared for by staff on ward 4 for four weeks, moving to the specialist palliative care unit for three days before peacefully passing away with her family at her side.
Impressed with the care her mother received, Norah’s daughter, Sheila Porritt, nominated Dr Pitsien Lang Ping Nam – affectionately known as Dr Pixie – and the staff on the ward for national NHS Hero recognition.
Sheila, from Wallsend, said: “We lost our mam at the end of July and I cannot praise highly enough how the staff on ward 4 – and especially Dr Pixie – helped not just our mam but supported us as a family.
“Dr Pixie always had time to give me a hug, which meant the world, and she never tired of answering my constant questions.
“All the staff were brilliant at what was a very sad time for us and always gave us the support we needed.
“It made us feel we mattered. They gave our mam the respect and care she deserved and we cannot thank them enough.”
NHS Heroes 2012 is a national recognition campaign launched earlier this year to recognise NHS staff going the extra mile to deliver exceptional care.
Jim Mackey, chief executive of Northumbria Healthcare NHS Foundation Trust, called onto ward 4 to surprise Dr Pixie with her award.
He said: “I am very proud to hear about the exceptional care given to Norah and her family and have personally thanked Dr Pixie and the team on ward 4 for their dedicated and very personalised approach to patient care.”