Campaigners have added their voice to calls for the Metro system to be taken back under public control.
Members of the Tyne & Wear Public Transport Users Group have backed calls for DB Regio’s contract not to be renewed next year.
They say that the problems passengers have suffered in the last four years, including delays and breakdowns on a “scale unknown”, show that the service should again be operated and managed by Nexus, as it was before 2010.
Paul Baker, secretary of the group, said: “The chaos has seen travellers left on broken down trains without any information or at stations where they have been barraged with wrong information.
“This failure is also affecting the local economy through missed appointments, missed connections, missed family, school and childcare commitments.
“There is a wider economic explanation that lies simply with the fact that private companies are not always the most able to manage a public service operation.
“That is why we are calling on our councillor representatives on the North East Combined Authority to consider taking the Metro back under the control and management of Nexus, as it was before 2010.”