Health facility rated as outstanding by inspectors

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A North Shields medical facility has been given the top rating by inspectors.

Redburn Park Medical Centre, in Station Road, Percy Main, has been rated ‘outstanding’ by the Care Quality Commission following an inspection earlier this year.

It is clear Redburn Park Medical Centre is providing an effective, responsive and well led service which is a real asset to the people in this area

Sue McMillan, Deputy Chief Inspector of General Practice in the North

The surgery, which provides services to approximately 5,000 patients, was highly rated by the inspection team.

Areas of outstanding practice include specific training to staff to address concerns about high rates of pregnancy in young people; support for patients suffering from dementia; and a practical approach to understanding the needs of those experiencing poor mental health.

Sue McMillan, Deputy Chief Inspector of General Practice in the North, said: “It is clear Redburn Park Medical Centre is providing an effective, responsive and well led service which is a real asset to the people in this area.

“Feedback from patients was excellent and staff made every effort to fully involve in their care and decisions about their treatment.

“We found that the practice displayed an excellent understanding of the differing needs of their patients and staff demonstrated a commitment to help and support them.”

“The practice had a clear vision which put quality and safety as its top priority and high standards were promoted and owned by all practice staff.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”