Patient gives top marks to new hospital

Mike Bray, with his partner Irene Gibson, is recovering at home after having one of the first operations at the new Northumbria Specialist Emergency Care Hospital.
Mike Bray, with his partner Irene Gibson, is recovering at home after having one of the first operations at the new Northumbria Specialist Emergency Care Hospital.

A patient who had one of the first operations in the region’s newest hospital has praised the care he received.

Mike Bray, of Monkseaton, had his gall bladder removed at the Northumbria Specialist Emergency Care Hospital in Cramlington when it opened last Tuesday.

Being one of the first patients to have an operation at the new hospital is certainly something to tell people

Mike Bray

Mike, 69, had been suffering excruciating stomach pains and had attended his GP who had transferred him for specialist treatment.

Mike said: “Being one of the first patients to have an operation at the new hospital is certainly something to tell people.

“The facilities including the scanner, en-suite room and the food were amazing and you can clearly see that a lot of thought has gone into designing a hospital which caters for patients’ every need.

“The care from the nurses was first-class, I couldn’t fault it at all and I would definitely give it 10 out of 10. At all times I felt totally at ease in the staff’s capable hands.”

“We are extremely fortunate to have this facility in this part of the country and I think this is what ought to be happening across the country.”

Mike said it was fitting that he was one of the first patients to have an operation at the new hospital as his father had the first kidney operation around 70 years ago.

Mike’s partner of 27 years Irene Gibson was also very impressed with the Northumbria Healthcare NHS Foundation Trust’s new hospital.

“It’s an incredible new hospital and really easy to get to,” said Irene, 63. “For patients to have their own en-suite room is unbelievable. I have been praising it from here to high heaven.”

The new Northumbria hospital is the first purpose-built dedicated emergency care hospital in England.

It has emergency care consultants on site 24 hours a day, seven days a week with consultants in a broad range of conditions also available every day to speed up specialist care for patients, maximising chances of survival and a good recovery and helping to save more lives.

At the same time as the new Northumbria hospital opened, changes took place in emergency care at Hexham, North Tyneside and Wansbeck general hospitals which became 24-hour walk-in services and continue to provide urgent care for people with less serious conditions.

Dave Evans, medical director, said: “Mike’s story is exactly what the new Northumbria hospital is designed to do and what our clinical teams have been working towards for the last 10 years.

“Our new model of emergency care is about getting those patients who are seriously ill or injured to a place where the right experts are there round the clock, ready to treat them, then getting them home, or to their local hospital for on-going care and rehabilitation if necessary, as quickly as possible.

“Since our changes came into force last week, our dedicated teams have treated hundreds of patients either at our new Northumbria hospital or at our general hospitals for those patients who have less serious conditions which often need urgent attention.”

For more information about Northumbria Healthcare’s new model of emergency care visit www.northumbria.nhs.uk/emergency