COUNCIL bosses have received national praise for publishing the first-ever annual report for its tenants and leaseholders.
A team of national housing organisations, commissioned by The Tenant Service Authority (TSA), has congratulated North Tyneside Council’s housing service, North Tyneside Homes, for the annual 2009-10 report.
The social housing regulator requires social landlords to produce an annual report for their tenants to find out how well they are performing.
And following this report, North Tyneside Homes was congratulated for:
n heavily involving tenants in the development of its report and basing the report on tenants’ interviews with senior managers;
n its use of clear symbols when assessing whether they met national standards;
n explaining how council governance works.
The findings come after the TSA set-up a coalition of national tenant organisations to provide a tenant’s point of view on the effectiveness of the first year’s annual reports.
Magda Kirtley, a tenant and member of the annual report group, said: “We wanted our annual report to be fair, balanced and in the words of tenants.
“It was really good to be involved and to be able to put questions to managers. I’m delighted that our hard work has been recognised nationally.”
Ian Conway, head of North Tyneside Homes, said: “We are very proud of our first annual report and the way in which our involved tenants helped us put it together.
“We will use the findings to help make our next annual report even better.”
For further information on the TSA’s annual reports visit www.tenantservicesauthority.org/server/show/nav.15023