Initiative aims to improve services

Jim Mackey, chief executive of Northumbria Healthcare, officially launches the trust's 'quality strategy'.
Jim Mackey, chief executive of Northumbria Healthcare, officially launches the trust's 'quality strategy'.

A major new initiative has been launched in a bid to help improve the quality of care hospital patients receive.

Northumbria Healthcare NHS Foundation Trust has launched its ‘quality strategy’, which gives its 9,000 staff a clear focus on quality of care.

Trust chief executive Jim Mackey said: “We have already made huge strides in the last few years with some great quality improvements.

“The aim of the strategy is to be clear about our longer-term ambition, priorities and, most importantly, how all staff can be supported and encouraged where they see an opportunity to make improvements for their patients.”

The strategy aims to ensure that quality of care underpins every decision taken by every member of staff and to provide the safest health and care services.

It also aims for the trust to be recognised as a caring organisation locally, regionally and nationally.

Annie Laverty, director of patient experience and trust lead for the development of the quality strategy, said: “Quality can mean different things to different people and it can be a challenge to deliver this consistently in a large, multi-faceted organisation, like ours.

“Our staff already provide high quality care every day however we must not rest of our laurels and continuously strive to do even better for our patients.

“Quality of care and safety are taken seriously by everyone in the organisation and all staff have a part to play in helping us to build on our strengths and delivering our strategy.

“We welcome all feedback about the quality of our services from our staff and our patients and their families through our extensive patient experience programme and this work will complement that.”