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Help to hand for 88 year old after theft

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An 88-year-old woman was the victim of thieves in the run up to Christmas when items from her garden were stolen and placed on a bonfire.

But Kier North Tyneside heard about the theft from Mrs Lamb’s garden, where she had 20 metres of fencing stolen along with bins and her beloved bird table.

The team raised funds to replace the stolen items and installed them free of charge.

The company said it wanted to show its commitment to customer service.

The repairs and maintenance company, which manages nearly 16,000 homes across North Tyneside, took action after receiving a call from Mrs Lamb.

Team members from Kier, a partnership company with North Tyneside Council, immediately stepped forward to help by raising funds to buy a replacement bird table and fencing.

And a Kier ‘Hands to Help’ operative installed them free of charge.

The service is provided to vulnerable tenants to help complete small-scale joinery jobs around their homes, such as putting up pictures or assembling flat pack furniture.

Kier regional director Mike Furze said: “Mrs Lamb took great pleasure in feeding the birds every day and watching them from her window.

“She was distraught someone could take away something that gave her so much happiness.

“At Kier we take the time to listen to our customers and will always try to help when we can.

“We have regularly been acknowledged with awards for our customer service, but it is moments like this where our team go above and beyond which make the difference.”

 

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