DCSIMG

Help to shape future of healthcare service

Paula O'Neill, manager of Willow Court, Teresa Davis, clinical manager from North Tyneside CCG, deputy manager Michael Proctor, senior care assistant, Michael Bull, care assistant Melissa Neale, and Lesley Young-Murphy, executive director of nursing & transformation at North Tyneside CCG.

Paula O'Neill, manager of Willow Court, Teresa Davis, clinical manager from North Tyneside CCG, deputy manager Michael Proctor, senior care assistant, Michael Bull, care assistant Melissa Neale, and Lesley Young-Murphy, executive director of nursing & transformation at North Tyneside CCG.

Nursing home residents are being invited to give their views on their local healthcare and health services.

Staff from NHS North Tyneside Clinical Commissioning Group (CCG) are visiting nursing homes to gather feedback from patients.

They will talk to residents, their families, carers and staff to see if there are any areas for improvements. The information will be used as part of the health and social care integration agenda by the Older People’s Project Board.

Lesley Young-Murphy, executive director of nursing and transformation at North Tyneside CCG, said: “By talking directly with residents and their families, we can get a much clearer picture of their experiences of care services, what is working well and where there are opportunities for improvement.”

Willow Court and Willow Lodge nursing home in North Shields were the first to take part in the project.

Willow Court manager Paula O’Neill said: “Residents and their families feel very honoured that they have been chosen to be involved.

“It’s empowering for them and important that their views can be heard so that they can shape and inform our services.”

She added: “By working with the CCG we feel we’ve been able to get a true reflection of how people really feel about our services and the health services we work closely with.

“We try to act in the best interests of our residents but it’s not always easy to know what people think. By having an open forum like this where people can speak independently, you can get a true reflection of their thoughts and needs.”

Residents can get involved in the project by taking part in the online survey at www.northtynesideccg.nhs.uk/get-involved/tell-us-your-experience-of-local-nhs-care/

 

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