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Survey shows satisfaction with service

A survey has shown a 100 per cent satisfaction among homeowners and businesses in Tyne and Wear Fire and Rescue Service after a fire.

The ‘After the Incident Survey’ was completed by 101 households and 48 businesses across Tyne and Wear who had a fire between April 2013 and March 2014.

The findings of the household survey showed that 100 per cent of respondents were fairly or very satisfied with the overall service they received, their initial contact over the phone, and the firefighters who attended the scene.

And the results for businesses showed a near perfect score, with 95 per cent fairly or very satisfied with their initial contact over the phone.

Assistant Chief Fire Officer Chris Lowther said: “Whilst no-one in Tyne and Wear wants to be in a position where they need to use our response service, it is heartening to know that those who have are satisfied with the quality of service delivered by our staff.”

Tyne and Wear Fire and Rescue Authority member Coun Carole Burdis said: “I would like to re-assure the people of Tyne and Wear that the service will be doing all it can to ensure our standards and service remain as high as possible.”

 

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