Metro staff recognised for work in heavy flood

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TRAVEL bosses have been highly commended for their work to repair the Metro system after heavy floods hit the region during the summer.

The commendation was awarded to Nexus in the team of the year category at the Light Rail Awards in London last week.

DB Regio Tyne and Wear, which operates Metro on behalf of Nexus, was highly commended in best customer initiative category for the launch of Facebook and Twitter travel alerts to help thousands of passengers.

Nexus rail director Raymond Johnstone said: “Our staff pulled out all the stops after June’s dreadful storms, so I am delighted their efforts have been recognised in this way.

“We showed that Nexus will do everything humanly possible to maintain the Metro service no matter how bad the weather conditions

“There was a very high standard of entries at the Light Rail Awards from around the UK, so it is a source of great pride to be shortlisted.”

Back on June 28 the region was hit by fierce flash flooding, which forced the whole Metro system to be shut down.

Teams came together to check and restore points and track circuits and ensure the track and overhead line was safe for operation.

The transport systems call centre and Shields Ferry staff were also praised for their work in helping look after customers caught up in the aftermath of the storm.