A takeaway business is looking to enhance customer experience after developing a bespoke mobile ordering app.
Monk Fisheries’ app introduces a new ordering platform which is helping reduce wastage at the West Monkseaton fish and chip shop.
Since the launch of the app late last year, Monk Fisheries has seen the number of downloads increase week-on-week with the service becoming the preferred method of ordering for many of its customers.
The order and collection service allows Monk Fisheries to prepare food on an order-by-order basis, ensuring the highest quality and freshness, whilst reducing customers’ waiting time and food wastage.
Chris Stuart, owner of Monk Fisheries, said: “Our aim is for Monk Fisheries to become the go-to place for fish and chips in North Tyneside and we wanted to take the business into the future using more of the digital technology available, so an exclusive mobile ordering service was the natural next step.
“It’s all about providing a simple solution for customers and reducing their wait time.
“Fish and chips are always best served fresh from the fryer, but customers often prefer not to have to wait.
“Our new app allows us to prepare customers’ meals to order which means they can enjoy the freshest food upon collection and we are also able to minimise the amount of food waste.”
The Monk Fisheries app is available to download for free via iTunes and Google Play, offering customers a 20 per cent discount on their first order. For further information call (0191) 251 7268 or visit www.monk-fisheries.co.uk