New director to help with Metro system

Chris Carson, new operations director at DB Regio Tyne and Wear.
Chris Carson, new operations director at DB Regio Tyne and Wear.

A new appointment is aiming to improve a key public transport service.

Chris Carson has been appointed as the new operations director at DB Regio Tyne and Wear, which operates the Metro system on behalf of Nexus.

The 44-year-old has more than 20 years’ experience in the rail industry, most recently head of business change at Virgin Trains.

Chris said: “I’m really pleased to join the Metro team and am looking forward to using my knowledge and experience to make a positive change.

“Everyone has been very welcoming and I’m confident that together we can continue to provide the best possible service to our customers.”

Chris will be responsible for Metro’s day-to-day operations, train performance and long term service and delivery planning.

A key focus within his new role will be driving improvement in Metro train performance and ways to enhance employee and customer engagement.

He added: “I understand how important it is to communicate with customers when things don’t go to plan. It is our responsibility to engage with customers during times of disruption to make sure we give them alternative travel choices.”

“It’s also vitally important for us to continually strive to improve the service we deliver, both in terms of keeping customers informed and in train performance.

“These things are underpinned by good planning and organisation and this will be a main priority for me.”

Chris, who lives in Cleadon, South Tyneside, added: “I felt it was the right time for a change and the role of operations director at Tyne and Wear Metro provided the ideal opportunity to make that step.

“I’m from the local area, I live in the local area, I’ve been working on the railways for over 23 years and I want to do the best I can with the experience I have so it seemed like a really good fit.”

Sharon Kelly, managing director of DB Regio Tyne and Wear, said: “Chris has a lot of experience within the rail industry making him a fantastic addition to the Metro team.

“He will play an important role in driving forward our improvement plans for service delivery and performance during the year ahead.”