New service to help with care

Parent Liz Allen with her son Conor. Liz says the new DANS will really benefit families like hers.
Parent Liz Allen with her son Conor. Liz says the new DANS will really benefit families like hers.

A NEW service has been launched to offer more support and information to disabled youngsters.

North Tyneside’s new disabilities and additional needs service is aiming to make it easier and quicker for parents to get the information they need.

Services dealing with families will also work in a more streamlined way.

It is hoped that the new service will end the problems many families say they face in dealing with the borough’s health, education and social care systems.

Officials at North Tyneside Council, NHS North of Tyne and the Northumbria NHS Healthcare Trust have led the overhaul of the system.

Coun David Lilly, the council’s cabinet member for children and learning, said: “When parents told us that they felt isolated and lost within the current system, we knew this just wouldn’t do.

“Not only was it leaving families feeling frustrated, it was sometimes having a negative impact on the care and support they were able to secure for their child.

“I am confident that the new service will significantly improve families’ satisfaction with the help they receive.”

The service will be available to any family in North Tyneside with a child with any level of disability or additional need.

Dr Mike Guy, medical director at NHS North of Tyne, said: “Through closer working, we have been able to engage positively with families from across North Tyneside.

“We hope that the service will help to improve future outcomes for children and young people with disabilities or additional needs.”

Liz Allen is one of many North Tyneside parents also hoping that the new service will be a big step forward.

Her six-year-old son Conor is cared for by numerous professionals at the moment, a state of affairs she would like to see simplified.

She said: “We receive services from so many different places and different people.

“It’s great to know that the new service will simplify this. It will hopefully save us a lot of time when we go to appointments.

“Knowing we can just call one number and get the right information, or be pointed in the right direction, is brilliant.”

For more information call 0345 2000 108, email dans@northtyneside.gov.uk or visit www.northtyneside.gov.uk/dans