Patient care rated highly in survey

Staff at the Northumbria Hospital.
Staff at the Northumbria Hospital.
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Care provided to patients in Northumberland is among the best in the country, according to survey results.

The Care Quality Commission’s (CQC) 2015 adult inpatient survey places Northumbria Healthcare NHS Foundation Trust overall joint tenth in the country alongside neighbouring Newcastle Hospitals.

The results are Northumbria’s strongest performance to date with big improvements from the previous year in safe, high quality and coordinated care – with a new model of emergency care implemented and the opening of the Northumbria Specialist Emergency Care Hospital at Cramlington among the key factors.

Specialist consultants working seven days a week and diagnostics being available round the clock, are resulting in much quicker diagnosis and treatment for seriously ill or injured patients.

The national survey seeks inpatients’ views on all aspects of their experience. It covers inpatients’ experiences of the emergency department, the hospital, staffing, care and treatment.

Annie Laverty, director of patient experience at the Trust, said: “These national results are truly excellent and further demonstrates that here at Northumbria our patients experience compassionate care delivered by dedicated, caring staff in first-class environments.

“The changes we have made to transform emergency care last year have had a huge positive impact on patient experience and led to significant improvements in our results.”

“Although our model of care may have changed, we must recognise that in all cases it is our staff on the ground who deliver care and who are there for our patients every minute of the day, every day of the week.

“I would like to thank all of them for their efforts over the past year during exceptionally busy and challenging times.

“Despite our recent multiple successes, we will not rest on our laurels and continue to strive for yet more improvements and ensure that every one of our patients has the best possible experience while in our care.”

Overall Northumbria Healthcare was ‘significantly better’ than other trusts in the following areas:

• The emergency department including patients being given enough information on their condition or treatment and enough privacy

• The hospital and ward including cleanliness of rooms or wards, patients not being bothered by noise from staff or patients at night, and quality of food

• Doctors including answering questions in a way that patients could understand

• Nurses including there being enough on duty to care for them

• Care and treatment including involving patients in decisions about care and treatment, giving them enough information and emotional support, someone to talk to about patients’ worries and fears, privacy for discussion and responding to the call bell quickly

• Leaving hospital including discharge not being delayed, information given to patients’ family and friends and making preparations for patients’ needs at home including equipment and adaptions or social care support if needed

To read the full CQC 2015 adult inpatient survey results visit www.cqc.org.uk/inpatientsurvey