Survey praise for hospital

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HOSPITAL staff are celebrating after strong results in an inpatient survey.

Northumbria Healthcare NHS Foundation Trust has performed strongly in the survey by the Care Quality Commission, being placed in the top 15 per cent of NHS trusts in England.

Patients were questioned on their care and treatment, and information and support, with the trust building on the results from the 2011 survey.

Fewer patients attending hospital had their admission date changed and fewer experience a delay on their discharge from hospital.

New lounges were opened last year at North Tyneside General Hospital to help improve the discharge process, better manage the flow of patients waiting to go home and reduce emergency readmissions. Discharge lounge staff help with paperwork, medication, transport and other arrangements

Annie Lavery, director of patient experience at the trust, said: “We place great emphasis on listening to our patients and pay a lot of attention to stories of care and the experiences people have while they are in hospital with us.

“This is so we can continuously improve how we deliver services as we know there will always be things that we can do even better.

“Today’s national CQC inpatient survey results are a real boost for the organisation and confirmation of the hugely important role our 6,000-strong hospital workforce play in making sure patients have a positive patient experience with us.

“Everyone working in our hospitals – from porters, receptions, nurses and doctors, to volunteers and all of our support staff – should be rightly proud of the role they play in people’s lives when they are often at their most vulnerable.”