Top rating is given to care service

Brought to you by the News Guardian.
Brought to you by the News Guardian.

A care service has been rated ‘outstanding’ by inspectors.

New Prospects, which provides personal care to people in their own homes in North Tyneside, Northumberland and Newcastle, was given the top rating by the Care Quality Commission (CQC).

The service also provides outreach support to 43 people in Newcastle and to 54 people in North Tyneside.

A number of people received 24-hour support from staff while most of the people who used the service had a learning disability.

The service also supported older people, those living with dementia, people with a mental health condition and those with a sensory impairment.

Inspectors rated the service outstanding for being responsive and well-led, and was rated good for being safe, effective and caring.

Debbie Westhead, deputy chief inspector for Adult Social Care in the North, said: “This is a fantastic personal care service and there are many examples of outstanding practice that are clearly helping in delivering an excellent person-centred service.

“We were particularly impressed with the service’s commitment to encouraging people using the service to integrate into the local community.

“Their commitment to providing a personalised service to people, and making sure all information was available in an accessible format was very impressive.”

“This is a real achievement for the whole team at New Prospects, and a great example of what Outstanding care should look like.”

The provider’s vision and values were imaginative and person-centred to make sure people were at the heart of the service.

Staff were highly motivated and demonstrated a clear commitment to providing dignified and compassionate care and support.

People and relatives described the responsiveness of staff as “outstanding.” Staff found inclusive ways to meet people’s needs and enable them to live as full a life as possible.

Staff spoke respectfully to people and were able to give examples of how they promoted people’s privacy and dignity such as ensuring that they were covered during personal care.