Views sought on trust’s health services

North Tyneside General Hospital at North Shields.
North Tyneside General Hospital at North Shields.

Residents who have recently used Northumbria Healthcare NHS Foundation Trust services are encouraged to give their feedback.

A series of drop in sessions are being held for patients, visitors and members of the public to have their say.

One will take place in the main entrance of North Tyneside General Hospital from 10am to noon on Wednesday, February 3.

The trust wants to understand what people value the most about the care provided and the way it is delivered and also how things can be improved to make experiences even better.

People will be able to give their views about any aspect of care and the trust is particularly keen to hear feedback about the new model of emergency care which was introduced in Northumberland and North Tyneside last summer and continues to be embedded.

Anyone who is unable to attend a drop-in session next week is being encouraged to share their views via the trust website by completing a feedback form www.northumbria.nhs.uk/caring-our-patients/were-listening
Claire Riley, director of communications and corporate affairs at Northumbria Healthcare NHS Foundation Trust, said: “Listening to the views of our patients, staff and members of the public so that we can continually improve the quality of care we provide is, rightly so, one of our top priorities.

“I would encourage anyone who has experience of our services, either personally or professionally, or who is a friend or relative of someone receiving treatment, to let us know what we can do to improve.

“Whilst we run some of the best health services in the country, we are never complacent and know there will always be things that we can do better. We have recently been through a major service change to improve urgent and emergency care and are very keen to hear feedback as we continue to embed these quality improvements.

“Listening to the people we serve is at the very heart of our culture and as a progressive, forward-thinking organisation we must continue to innovate and keep pace with change so that we can improve care for our patients, both in hospital and out in the community. We look forward to talking to people next week.”