USERS of a council service are being asked to give their views on how it could be improved.
A review is taking place into North Tyneside Council’s adult social care to examine how it is delivering the service in line with national policy.
The authority’s adult social care, health and well-being scrutiny sub committee is looking at the way the council implements personalisation, with particular interest in finding out about the experiences of users of personal budgets and direct payments.
At the first committee meeting last November, members received a presentation from the council’s senior managers in adult social care who gave an explanation of the process of getting a personal budget.
Now a review group, set up by the sub committee, wants to hear about the experiences of service users and their carers.
Coun John O’Shea, chairman of the review group, said: “We are keen to ensure that personalisation is looked at from the service user perspective.
“We will be identifying good practice and where necessary, making recommendations on how the process can be further improved for the service user.
“It is vital that users of the council’s adult services and their carers tell us about their experiences, good or bad.”
The government’s vision for adult social care sets a target that all social care users should have access to a personal budget, with the intention that they can use it to exercise choice and control to meet their agreed social care outcomes.
Meetings have been arranged for this month to allow people to have their say in the review.
Anyone who wants to comment should contact Sharon Ranadé on (0191) 643 5614, e-mail firstname.lastname@example.org or write to Sharon Ranade, Performance and Scrutiny Officer, North Tyneside Council, Quadrant (East or West), Silverlink North, Cobalt Business Park, North Tyneside, NE27 0BY.