Charges for water will remain low
Charges for Northumbrian Water's customers for water and waste water services will remain amongst the lowest in the country.
And the water company will continue its multi-million pound improvement programme to maintain and improve drinking water quality and to protect the environment.
Northumbrian Water will invest around £180m on essential improvements in the year from April 2016 as part of its £900m programme of works from 2015 to 2020.
The water company’s extensive investment programme not only brings major improvements for customers it also supports thousands of jobs and more than 1,000 local businesses supply products and services.
Customers on average will pay around £1 per day for all their drinking water and sewerage services - an increase, compared to last year, of just 13p a week.
Work to protect homes from flooding from the water company’s 32,000km sewer network is among top priorities together with improvements to drinking water quality delivered through its 16,000km of water pipes.
Heidi Mottram, Northumbrian Water’s chief executive officer, said: “Our household customers will continue to pay on average about £1 per day for all their drinking water and sewerage services which represents great value for money.”
Customers who are facing difficulty in paying their bills can find more information at www.nwl.co.uk/your-home/your-account/Difficulty-paying.aspx and by visiting www.stepchange.org