Delight as health trust tops national survey

Staff at Northumbria Healthcare NHS Foundation Trust are amongst the most satisfied in England according to results of the 2015 NHS Staff Survey.
Staff at Northumbria Healthcare NHS Foundation Trust are amongst the most satisfied in England according to results of the 2015 NHS Staff Survey.

Health staff are among the most satisfied in England, according to results of the 2015 NHS Staff Survey.

Northumbria Healthcare NHS Foundation Trust achieved the highest score of all acute hospitals in England for the number of staff recommending the organisation as a place to work or to receive treatment.

Staff also felt able to contribute towards improvements at work; felt secure about raising concerns about unsafe clinical practice; fairness and effectiveness of procedures for reporting errors, near misses and incidents; while very low numbers experienced discrimination at work.

David Evans, Trust chief executive, said: “To receive these excellent results in the year when we implemented one of the biggest clinical changes ever to take place in the NHS is a massive achievement and one which every one of our 9,000-strong workforce can feel rightly proud.”

“When we introduced our new model of emergency care last year it was the culmination of a decade’s work, led by our frontline teams and something which affected every one of our staff and transformed the way we deliver care for our patients.

“We wholeheartedly appreciate the commitment and dedication of our staff throughout this change and as we continue to embed these changes and deliver improved outcomes for our patients across Northumberland and North Tyneside, I’d like to thank them for their efforts.”

According to the 2015 NHS Staff Survey, Northumbria Healthcare was also the best trust in the country for staffing feeling that the organisation listens to feedback from patients and service users.

Ann Stringer, executive director of human resources and organisational development, said: “We know there is a proven link between a happy, healthy and engaged workforce and positive patient experiences of care and I am immensely proud of this ringing endorsement from staff during such a pivotal year for Northumbria.

“Our staff are the heart of our organisation and we place great emphasis on looking after their health and wellbeing and on creating an environment where they can really enjoy their work.

“We also place great emphasis on listening to patients so it is particularly pleasing to have the importance of this recognised by our staff as we continue to improve the quality of everything we do.

“The changes we have made to improve patient care in the past year simply would not have been possible without the support of our staff and whilst these survey results are fantastic, we are certainly not complacent.

“As we move into another exciting chapter for the trust, our priority is to make sure we continue to support and nurture our workforce so that can we can further push the boundaries of excellence and continuously improve the care and experience we offer our patients.”