Ferry operator gets top industry award

A COMPANY which offers cruises from North Shields has been awarded a prestigious industry accolade.

DFDS Seaways UK beat competition from other major ferry operators throughout the country to be named as the only ‘Recommended Provider’ for ferry travel by consumer body Which?

In results published in the July issue of Which? Travel magazine, DFDS Seaways scored above average in all aspects of the research, especially for ease of booking and value for money – achieving an overall customer score of 72 per cent.

John Crummie, passenger director for DFDS Seaways, said: “This is a fantastic endorsement from the UK’s leading independent consumer body.

“Customer service is a high priority for us and we strive to deliver an excellent customer service and value for money across all of our UK routes.

“We aim for our guests to have an enjoyable experience and are delighted this has been recognised.

“As part of our determination to continually improve, we encourage all of our customers to fill in customer feedback forms, which we review on a regular basis and implement changes where necessary, so that our services will always be first rate.”

DFDS Seaways operates daily sailings each way from North Shields to Amsterdam, with ferries also operating from Harwich and Dover.

For more information about their routes visit www.dfds.co.uk or contact 0871 522 9976.

The Which? Recommended Provider status is awarded to those services that have performed to the highest standards in their rigorous testing and analysis.