Fewer complaints to borough council

Fewer complaints are being made against North Tyneside Council, latest figures have revealed.

According to the Complaints Service Annual Report 2012-13, the overall number of formal complaints has dropped by nine per cent on the previous year and now stands at 602.

The council also had the lowest number of complaints referred to it by the Local Government Ombudsman (LGO) among all the Tyne and Wear authorities.

The council’s response time was well within the 28-day timescale.

Mayor Norma Redfearn said: “We are absolutely committed to providing effective complaints services for our residents, our visitors and our communities.

“We pride ourselves not only on the excellent services our customers receive but also on our ability to resolve swiftly any issues that arise at the first point of contact.

“Even though these latest results are very encouraging we appreciate that the complaints service will never satisfy all of the people all of the time.

“Our successful history and good practice cannot be taken for granted and we always welcome valuable feedback so that we can try to put things right, learn from these complaints and continually improve services to our customers.”

The council’s Annual Report on Complaints 2012-13 setting out the authority’s complaints procedure is at www.northtyneside.gov.uk