Operators of the Metro system have been given a five-star rating for its operational service.
Good working partnerships and environmental initiatives were also listed among DB Regio Tyne and Wear’s greatest assets in the new report.
As a result, the light rail operator – which runs the Metro on behalf of Nexus – has been awarded a five-star certification in the Recognised for Excellence (RfE) programme.
The assessment by the British Quality Foundation (BQF), which works with businesses across all sectors to improve performance, found that DB Regio ‘brings out the best in its people’ through various initiatives, including its ‘My Metro’ scheme.
The scheme helps staff at all levels get more involved in the running of the service through workshops and forums where they can share good practice and ideas for improvement.
The company was also praised in the report for its excellent partnerships with organisations outside of the industry.
The report stated: “Leadership visibility is high in the business with staff particularly recognising the fact that senior leaders will come out of offices during difficult and busy periods to support delivery.
“A range of leadership programmes and development opportunities at DB ensures future leaders are identified and given the skills and competencies needed to perform at their best as leaders.”
Sharon Kelly, managing director for DB Regio Tyne and Wear, said: “We are strongly committed to continuous improvement here at DB Regio and are delighted that the organisation has been formally recognised as a five-star business.
“It is recognition of all our staff’s hard work, dedication and contributions that has helped DB Regio achieve this status. It clearly shows that everyone is doing everything they can when it comes to providing excellent customer service across the network.”