A GP surgery has been placed into special measures after being rated ‘inadequate’ by inspectors.
The practice runs two surgeries – Garden Park Surgery, in Wallsend, and White Swan Surgery in Killingworth.
But after an inspection in April, inspectors at the Care Quality Commission (CQC) have raised concerns.
They said the surgery was inadequate for providing services that were safe, effective and well led and required improvement for caring. They did say it was ‘good’ for being responsive to people’s needs.
Sue McMillan, deputy chief inspector of General Practice, said: “It is important that the people who are registered at Garden Park Surgery can rely on getting the high quality care which everyone is entitled to receive.
“Although some people told us staff were caring and treated patients with dignity, the service had failed to ensure staff were appropriately recruited, and safe to work with patients.
“I do not believe that the practice is likely to resolve its challenges without external support.”
Dr Vini Dewan of Garden Park and White Swan Surgeries said: “Our team is strongly committed to providing high quality healthcare for our community, and we are already taking action to bring our systems into line with the inspectors’ requirements.
“We are all disappointed with this rating, but were pleased that the inspectors felt the practice was good at responding to people’s needs, and received a lot of positive comments from our patients.”
“We take the inspectors’ concerns very seriously and are making improvements to our systems in areas like training, recruitment and monitoring.
“I am confident that we will resolve all outstanding issues over the next few months, and in the meantime we are very much committed to serving our community.”
Dr Martin Wright, Medical Director at NHS North Tyneside Clinical Commissioning Group (CCG), said: “We are aware of the inspectors’ findings and we are working with NHS England and other partners to support the team as they tackle the issues that have been raised.
“The CQC has identified some issues that need attention, in areas like recruitment and training, as well as noting that the practice is good at listening to patients and responding to their needs.
“Patients can continue to use the practice in the usual way, and the practice team will be able to answer any questions people may have.”