Health trust honoured for volunteer work

Northumbria Healthcare has been awarded the Investing in Volunteers (IiV) quality standard. Lynn McCormack, volunteer and charity development manager at Northumbria Healthcare, second left, with volunteer organiser Diane Temperley and volunteers Sandra Lonsdale, Wendy Hart and Lesley Smith.
Northumbria Healthcare has been awarded the Investing in Volunteers (IiV) quality standard. Lynn McCormack, volunteer and charity development manager at Northumbria Healthcare, second left, with volunteer organiser Diane Temperley and volunteers Sandra Lonsdale, Wendy Hart and Lesley Smith.

A health trust has become the first in the North East to achieve a prestigious national standard for the way it manages its volunteering service.

Following a rigorous assessment process, Northumbria Healthcare NHS Foundation Trust has been awarded the Investing in Volunteers (IiV) quality standard – one of only eight NHS trusts in the country to be accredited.

Northumbria has around 900 volunteers as part of its Hospital Volunteer Service (HVS) who carry out a range of roles in hospitals and in the community.

These include meeting and greeting patients and visitors at hospital entrances, working in HVS shops at North Tyneside, Wansbeck, Blyth and The Northumbria hospitals, driving the buggy to transport patients and visitors, assisting patients at mealtimes and facilitating ward activities.

Lynn McCormack, volunteer and charity development manager at the trust, said: “As a trust, we greatly value the work of our volunteers and we are delighted to be the first trust to be accredited with this prestigious quality standard.

“It is a great achievement to be the first in the North East, not only for our trust but for our hundreds of volunteers, and it is an excellent endorsement of how we manage our volunteer service.

“Our volunteers are truly amazing and give up their time for the benefit of our patients and visitors. All our volunteer roles support our staff to do their jobs and provide the little extras that make such a difference to our patient and visitor experiences.”

For more about volunteering with Northumbria visit www.northumbria.nhs.uk email volunteers@northumbria.nhs.uk or contact 0191 203 1511.