Trust is first to print views

PATIENTS’ views on hospital services are now being published.

Officials at Northumbria Healthcare NHS Foundation Trust have become the first trust in the country to publish patients’ views about the care they have received.

And the results are being displayed in a user-friendly format in the trust’s hospitals.

The pilot project has been running on wards at North Tyneside and Wansbeck general hospitals and Blyth Community Hospital, with information gathered while patients are in hospital so improvements can be made quickly.

Jim Mackey, trust chief executive, said: “We provide high-quality care to our patients, however, we are committed to continuously improving and obtaining feedback from the people experiencing our services is an excellent way of doing that.

“We’re asking patients what they think about their care before they leave hospital so if any improvements can be made, we can do them straight away.

“It’s only by knowing what people think that we can make improvements.

“It also helps us to learn what we’re doing right and there are many examples of where we’ve made a huge difference to the experiences of patients and their families.”

The Trust hosted the prestigious patient experience conference earlier this month after being selected by the Patient Experience Network (PEN) as a national site of best practice.

Annie Laverty, director of patient experience at the Trust, said: “Patient experience is fundamental to providing good quality healthcare.

“It involves many things including getting good treatment in a comfortable, caring and safe environment, delivered in a calm and reassuring way.”