This is a frustrated response to your article regarding NHS missed appointments (News Guardian, January 17).
I believe the numbers would not be so high if the appointments department actually gave you an appointment.
I am one of the 28,771 missed appointments.
I waited from August to December to be notified of my appointment. Sick of waiting, I rang in, only to be told I did not attend my appointment for October 22, 2018. I don’t have a crystal ball so how would I know?
From my experience, if the NHS worked more efficiently that number would not be so high. I’m sure I’m not the only one to feel this way.
If you need a hospital visit, you don’t waste appointments. As I am 74 this year, time is important.