Inspectors close care home over safety concerns

Cleveland Park care home, in North Shields.
Cleveland Park care home, in North Shields.

A care home has been closed after inspectors found a string of serious concerns.

Inspectors from the Care Quality Commission (CQC) visited Cleveland Park care home in North Shields last October but were shocked by what they found.

They identified serious concerns about standards of care and a failure by operators Orchard Care Homes to provide care which was safe, effective, caring, responsive or well led.

As a result they rated the home ‘inadequate’, placing it in special measures and moving residents into other care homes.

Inspectors found there were insufficient members of suitable qualified and experienced staff while parts of the premises had not been properly cleaned, leading to offensive odours in many areas.

Significant concerns were identified around medicines management, with some people not given their medicines as prescribed as the medication was out of stock.

Inspectors also witnessed occasions when care was not provided with patience or kindness and staff did not always promote people’s privacy and dignity.

They also found evidence of serious injuries and safeguarding incidents that had not been reported to CQC in a timely manner.

A new operating company is scheduled to take over the operation of the service this month.

Debbie Westhead, deputy chief inspector of Adult Social Care at CQC, said: “During our recent inspection of Cleveland Park we identified serious concerns in every aspect of care being provided and found that improvements required as a result of our previous inspection in August, had not been made.

“People living at the home were being placed at risk and we took urgent action to prevent the service from providing nursing care.

“Our priority is always to ensure the safety and welfare of people receiving services at all times and it is unacceptable that Orchard Care Limited had not taken proper steps to ensure residents safety or to provide people living at the home with care that meets their needs.

“When we are faced with a residential or nursing home failing their residents, our first instinct is to make sure the service improves.

“But there are times when we have no confidence that the service will improve. When this happens, we must take action to protect people.

“Since these concerns were first raised, we have been working closely North Tyneside Council who has overseen the safe relocation of residents to alternative homes.

“We have placed this service into special measures and will continue to monitor the situation closely to check that the necessary improvements are made.”

A spokesperson for Orchard Care Homes said: “While the findings of the inspector were very disappointing we worked closely with the regulator to improve standards and regret that the home was not given sufficient time to implement a robust and rigorous action plan before it was required to close.”