Keep your cool while out shopping

I would like to wish your readers a very merry Christmas and a happy new year.

For many this is always an exciting time, but we know it can be frantic trying to get everything ready for the big day.

I want to gently remind everyone that shopworkers are people as well. They will be working really hard to make your shopping experience as stress-free and enjoyable as possible.

A recent survey showed that every minute of the working day a shopworker is verbally abused, threatened with violence or physically attacked.

Shopworkers report that incidents are more frequent throughout the Christmas and new year period when shops are busier, customers can be stressed and are more likely to take out their frustration on staff. We saw examples of this during Black Friday events.

That is why Usdaw, the shopworkers’ union, is running a ‘Respect for Shopworkers’ campaign, asking customers to ‘Keep your Cool at Christmas’.

John Hannett

General Secretary