Library all set for move to new base

An artist's impression of the new Customer First Centre in Wallsend.
An artist's impression of the new Customer First Centre in Wallsend.

Temporary library arrangements are in place in Wallsend while staff move stock into new state-of-the-art facilities.

The town’s library closed on Saturday ahead of its move to the Wallsend Customer First Centre, which will open at 9am on February 28.

In the meantime, library facilities will be available at the Plus Bus Mobile Library between 9am and 4pm on Monday to Saturday, and 9am to 12.30pm on Wednesday.

The vehicle will be parked in the car park of the old library off Ferndale Avenue.

Coun Eddie Darke, cabinet member for leisure, culture and tourism, said: “We appreciate that while the move gets under way we need to continue to provide library services to local residents and arrangements have been put into place to ensure our library users can continue to benefit from a book lending service.”

The new Wallsend Customer First Centre will provide a new library, customer services advice suite and self-service cash payment kiosks, three community rooms available for hire, an art display area, public toilets, baby changing area and free wi-fi throughout.

To allow staff to prepare the new Customer First Centre Centre for full operation there will also be a two-day interruption to the customer services.

Wallsend Customer Service Centre in the Forum Shopping Centre will close at noon on February 26 and be closed the following day.

During closure, services are available via the Contact Centre on 0345 2000 101 or at North Shields, Killingworth and Whitley Bay Customer Service Centres.

Payments can also be made online at, over the phone on 0345 2000 107, or by using one of the many PayPoint facilities in Wallsend.