New move to tackle trouble

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IMPROVEMENTS have been made to the way a council team tackles anti-social behaviour in the borough.

The seven-strong safer estates team at North Tyneside Council is using a new web-based application to help track anti-social behaviour incidents and tenancy breaches while providing a better service to victims.

The system, called ‘Streetwise’, supports the authority’s commitment to ensuring people are protected from harm as well as feel safe and secure in their community.

It was developed by Gentoo – responsible for delivering housing management services to approximately 70,000 tenants across Sunderland and the surrounding areas.

Mayor Linda Arkley said: “North Tyneside continues to be the safest metropolitan borough in England.

“Our team works closely with the police to ensure that continues by tackling problems that affect our communities. I’m pleased that this new system will support their efforts.”

Colin Boxshall, safer estates manager, said: “Streetwise was developed by practitioners for practitioners.

“It’s a really useful tool to help frontline staff manage anti-social behaviour cases effectively.

“Another benefit is the fact it enables information and intelligence sharing between partner agencies including the police, which will help to prevent ‘hiding places’ for perpetrators.”

Acting Inspector Phil McConville, from Wallsend Area Command, added: “We are always keen to support any new initiatives or systems which can help police and partners provide the best service to local residents.

“This Streetwise system will help North Tyneside Council and Northumbria Police continue to improve the management of information in relation to offenders of anti-social behaviour and the areas and people affected by it.”

Streetwise helps those working on the frontline to manage their caseload more effectively, identify hot spot areas, emerging trends and the ability to make faster, more informed decisions about how to target resources.