Survey responses prompting changes to the library service

I WOULD like to thank all the residents who took the time to tell us what mattered to them about North Tyneside’s libraries by completing a survey.

We received more than 2,000 responses, which we are using to help shape the future service we provide.

For example, in response to what people told us, we are looking to enable customers to buy new books, exploring the introduction of a subscription card and will be providing coffee facilities where possible.

From May 30, we will also be introducing new opening hours at some libraries to more accurately reflect when people want to use them.

These are based on the survey responses as well as analysis of library usage.

It will save the council £650,000 – part of the £24m in savings the council will achieve this year as part of its Change, Efficiency and Improvement programme.

Finally, I want to make clear that we recognise how much residents value their library service.

Over the past five years we have introduced five new libraries and two mobile libraries, plus we’re continuing to invest in new facilities.

Whitley Bay Customer First Centre, which will include a library, will be completed by December 2012.

Meanwhile, options are currently being explored to improve library facilities in North Shields and Wallsend.


Head of Cultural and Customer Services

North Tyneside Council