Top marks for Fire and Rescue Service

A NATIONAL survey has awarded Tyne and Wear Fire and Rescue Service top marks for its service to the public.

The ‘After the Incident Survey’ was carried out by Opinion Research Services with people involved in fires between April 2010 and March 2011.

Tyne and Wear emerged as the best fire and rescue service in the country for ‘keeping the effect of incidents to a minimum’ and ‘advice given at the scene’.

Tyne and Wear scored higher than the national average in terms of politeness, helpfulness, efficiency and being informative at the point of initial contact.

The service was also ranked in the top five for offering home fire safety checks and advice.

Iain Bathgate, Chief Fire Officer, said: “It is heartening to see that the public continues to be satisfied with the quality of service delivered by our staff, not only in terms of the advice provided but also the professionalism and people skills demonstrated by those who deal directly with incidents.”