Trust named the best for helping its patients

Patient experience award winners from Northumbria Healthcare NHS Foundation Trust.
Patient experience award winners from Northumbria Healthcare NHS Foundation Trust.

Trust officials are celebrating after being named the best for improving patients’ experiences of receiving care.

Northumbria Healthcare NHS Foundation Trust picked up the accolade as ‘overall best trust’ as it walked away with six awards at the Patient Experience Network National Awards 2014.

We’re passionate about improving our patients’ experiences of receiving their care and absolutely delighted to be named as the best trust in the country

Annie Laverty, director of patient experience at the trust

The network said the trust was leading the way nationally and praised its commitment to listening to the views of patients and acting on feedback.

The trust’s patient experience programme won the ‘measuring, reporting and acting’ category. The project involves collecting the views of 50,000 patients every year, acting on their feedback and delivering patient-centred training to staff.

A project to better support the carers of people in hospital by working with the doctors of tomorrow, won the ‘support for caregivers’ award. The trust’s work to transform patients’ experiences at the Kilimanjaro Medical Centre in Tanzania by introducing keyhole surgery won the ‘bringing care closer to home’ award.

Annie Laverty, director of patient experience at the trust, said: “We’re passionate about improving our patients’ experiences of receiving their care and absolutely delighted to be named as the best trust in the country.

“To be recognised nationally in this way is credit to the dedication and enthusiasm of our hard-working teams.

“Patient experience runs at the heart of everything we do whether that is in hospitals, in the community, in people’s own homes or overseas in Tanzania and we remain fully committed to continuously striving to do even better for our patients.”