An ambulance service has apologised after a 92-year-old woman was left lying on a Whitley Bay pavement for an hour and a half before help arrived.
Edna Dobinson fell in Park View, Whitley Bay, last Wednesday, December 1o, and an ambulance was called just before 10am.
But the emergency vehicle did not arrive until just before 11.30am.
During her ordeal the lady was attended to by several passers-by before the ambulance arrived and took her to North Tyneside General Hospital, where she is being treated for a broken hip and broken shoulder.
Angry relatives and passers-by contacted Tynemouth MP Alan Campbell.
Now he has demanded an explanation from the North East Ambulance Service as to why the elderly lady was kept waiting while in pain.
“It was a freezing day in Whitley Bay and an elderly lady was left on the pavement with serious injuries for an hour and a half,” he said.
“It is totally unacceptable.
“The North East Ambulance Service must account for what went wrong in this case and take urgent steps to tackle delays.
“We appear to be seeing the onset of a winter crisis with huge pressures on ambulances and growing waits at A&E.”
A spokesman for the North East Ambulance Service said: “We have received a formal complaint about this and it is now under investigation.
“We will be responding back to the family once that investigation is complete.
“At this point we would like to say sorry to this particular patient for the delay that she had.
“We didn’t deliver the standard of service that we would wish to.”