Transport Focus reassures the public that their responses are still being taken into consideration

By Lauren Coulson
Published 14th Aug 2023, 13:31 BST
Updated 14th Aug 2023, 13:32 BST
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Transport Focus has been the recommended group for people to send their feedback for the current railway station ticket office closure proposals consultation, but concerns were raised when some individuals received an email stating their message was ‘deleted without being read’.

Peter Groves, from Alnmouth Railway Users Group (ARUG) revealed that their letter of objection had been deleted on August 1, but that they then receive an email on August 7 stating that this was inaccurate.

Transport Focus have since given a statement regarding the system error.

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A spokesperson for Transport Focus said: “We are aware that a small number of people who submitted responses by email and requested a ‘read receipt’ but instead received a notification incorrectly informing them their email has been deleted. This has now been resolved. Notifications were inaccurately issued, and no emails have been deleted. Every response is being considered and retained to inform Transport Focus’s response to train companies’ proposals.”

Transport Focus are still taking responses until September 1.